V2EX troubleshooter

Troubleshooter

定义 Definition

“Troubleshooter” 指“故障排查员/问题解决者”:负责诊断问题原因并迅速提出解决方案的人,常用于技术支持、工程维护或组织管理情境。(也可引申为“善于摆平棘手问题的人”。)

发音 Pronunciation (IPA)

/trblutr/

例句 Examples

Our IT troubleshooter fixed the network issue in ten minutes.
我们的IT故障排查员在十分钟内修好了网络问题。

As a troubleshooter, she was brought in to identify the root cause of repeated production failures and redesign the workflow to prevent them.
作为问题解决者,她被请来查明反复发生的生产故障根因,并重新设计流程以避免再次发生。

词源 Etymology

trouble(麻烦、故障)+ shooter(“射手”,在口语中也可指“处理者/应对者”)构成。动词 troubleshoot 原义是“排查并解决故障/问题”,最早多见于工程与技术语境;加上表示人的后缀含义形成 troubleshooter,指专门“查问题、解决问题”的人。

相关词 Related Words

文学作品 Literary Works

  • The Phoenix Project(Gene Kim, Kevin Behr, George Spafford)书中多次出现与IT运维、救火式“troubleshooting/ troubleshooter”相关的用法。
  • The Mythical Man-Month(Frederick P. Brooks Jr.)讨论软件工程与项目问题时常用到“troubleshooting”等表达(相关语境密集出现)。
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