苏州星湖街美资上市公司, 招 Lead Application Support

地点: 苏州工业园区星湖街 328 号创意产业园 职位: Lead Application Support

工作内容: Lead a team to participate in monitoring and maintenance of business applications, production environment and respond to exceptions by initiating the correct actions to meet the highest availability targets Gain in-depth knowledge about business applications and their interactions in order to identify and analyze problems Make suggestions for improvements and participate in the implementation of approved improvements throughout the supported applications architecture Establish the ITIL/ITSM processes, train teams and contribute to process improvement Responsible for delivering enhancements on existing application systems according to the customers signed-off specifications/requirements Monitor and maintain application systems health performance to ensure stable system, processes are in good shape, and with minimal business operations interruption. If need be, modifies the solution / applications systems to improve performance, if there are any signs of degradation of the service or the solution / application systems Provide software technical support to client and external users including vendor software package support or product upgrades, and cooperate with development team and project PM to manage delivery Perform root cause analysis, and identify, implement and document corrective and preventative actions measures for escalated issues Resolve issues regarding online transactions, system status and procedures, downtime procedures in accordance with the SLA Perform other related duties as assigned

要求:

1. 本科或以上,IT 背景
2. 6 年以上经验,带领过团队
3. 熟悉 Service desk 跟 ticketing software
4. 精通软件环境支持,操作系统,数据库
5. 优秀的软件流程优化经验
6. ITIL 以及 ITSM 证书
7. 优秀的英语口语能力,可作为日常工作语言

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